Return Policy

We accept returns within 15 days of delivery as indicated by your tracking information. If 15 days have gone by since your order delivery, unfortunately we can’t offer you a refund or exchange.

We only accept returns on items if they are defective or damaged. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Once approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Only regular priced items may be refunded or exchanged, sale items cannot be refunded or exchanged.

We will only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@yaletownlife.com and send your item to the address below:

To return your product, you should mail your product to: 

S. Clarke

#1602-1238 Seymour Street
Vancouver, BC, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.